We have a 30-day return policy, which means you have 30 days after receiving your device to request a return. It is simple and easy.

To begin a return, please send us an email at support@shineredlight.com with your order that you wish to return along with a reason as to why you are returning the device. 

Please make the subject line of the email “Return for Order No. ###”.

After you send the email, we will then send you instructions. To be eligible for a return, your item must be in like-new condition and in its original packaging, including the user manual and all other components.

You can always contact us for any return question at support@shineredlight.com

Please note the following for all returns:
⦿ All kits and configurations must be returned in full with original packaging for all devices and components. Must be in like-new condition.
⦿ Unlike other companies, we DO NOT charge restocking fees.
⦿ All returns received with damaged or missing components will be subject to a partial refund
⦿ Returns must be postmarked before the end of the 30-day return period, which commences upon receipt of the product. Returns shipped after 30 days will not be accepted.
⦿ All returned orders will be inspected and processed within 3-5 days of receipt.
⦿ All international returns are required to ship to our return center located in the U.S.